And the hits just keep on comin’.
The roofing crew “finished” yesterday. It’s a big, fat mess. There is no way pictures can truly do justice to what we are finding on the “finished” product.
Look at the transition line between the roof and the house. There’s exposed wood under that jagged siding. What professional would do that? And what professional would say when you point it out that they are not “siding guys”?
Another photo of another area where the transition leaves exposed sections.
Our back airing deck. Look at this mess the roofers left. They did not remove the gutters as they had been instructed to. They did not clean out the gutters, even though they said they had. When the gutter guys came today, they discovered the gutters were full of debris – nails, staples, dirt, shingle pieces, etc. So when the gutters were removed, out it came. On the airing deck, in the yard, in the flower beds, on the walkway, everywhere.
Oh, and look at the last baluster in the railing – broken during the tear-off by falling shingles.
Almost every baluster is broken. The roofing crew’s response? The wood was rotten. The railing is dangerous – wiggles, wobbles and would collapse under the stress of my 20 pound terrier if he jumped on it. It was a sturdy railing just last week….
Another fun fact? They threw bundles of shingles on the airing deck so forcefully, they actually drove nails out of the ceiling drywall in our downstairs bathroom (located under the airing deck).
The dumpster was delivered without us being notified of it’s arrival. No measures were implemented to ensure the pavement was protected. There are four deep ruts and crumbling asphalt. The shallowest is about 1 1/2 inches, the deepest is nearly 4 inches.
The company’s remedy? Our salesman told us we could buy bags of asphalt patch at the hardware store. When we looked at him incredulously, he said he would come and patch it for us.
The gutter company came and started to install the gutters today. He climbed up on top of the front porch roof, walked to the edge. Stepped around, and around and around.
Then he sat down. He installed the gutters in a seated position.
He told us that the roof on the left side of the porch (as you are looking at the house) was “soft”. Dennis climbed up, he said he sunk 3 inches in spots. It’s spongy in places, and in other places it’s fine. The gutter guy told me he has walked on a lot of roofs and he’s never been afraid, but he sat down on this one.
If the roofers did that crappy of a job on the porch roof, where people might actually stand on it – Christmas lights, painting, cleaning windows, etc. What did they do on the hipped roof where no one is likely to go?
What happens when it rains? What happens when six inches in snow sits on the “soft” roof? The roofing boss swears he replaced the wood in that area, he admitted that he didn’t have any 1x, so he used plywood. We know the only thing he had on-site was the particle board that he had previously used to cover the plants. The salesman says it just feels funny because it’s a thick shingle.
The salesman is now not returning our calls. The administrative staff at the company provided no resolution — really didn’t even acknowledge that I was complaining.
We are weighing out options. I have told the salesman we are considering our options.
Any advice is most welcome, sympathy is appreciated.
Anyone in the Toledo area considering a new roof, please feel free to contact me at Karen@am4sq.com
You have my sympathy. That was what I exected when we had our roof done. I had 3 estimates, 2 of them were from salesmen, one was from a roofer that owned his own Company. I chose the roofer that actually went up on the roof, measured it and decided what the best plan would be. He did everything he said. Great job, beautiful roof and cleaned up all the mess. I would be more concerned about them taking care of the roof immediately. Best of Luck to you.
I’m sorry to hear about your crappy roofing experience. I’m sure you spent a lot of money, and it’s infuriating when coontractors don’t live up to their sales pitch. You said they aren’t returning your calls anymore… Have you tried voodoo? (j/k) I hope you are able to get this resolved to your satisfaction. I’ll be thinking good thoughts for you guys.
Di: We’ve considered several tactics…some legal, some..not so much
It’s distressing, maddening, and tiring. But most of all, I just don’t understand how a company and their employees can have so little regard for their customer. Dennis and I waited a very long time to buy our first home. We looked a long time to find just the right one — at a price we could afford. We do things ourselves to ensure that restoring the house is done correctly. We take pride in how our home looks. This house was in great shape with most of the original components intact. Now we feel we may have put it in jeopardy by hiring a company that does such shoddy work.
One of the sales guys came buy last weekend and put a sign in the yard. You know the ones. Posterboard on wire legs. I took it down on Sunday because I was so ticked off. One of the roofing crew put it back up on Monday. I took it down again yesterday and brought it inside the back porch. If our contract says they are allowed to advertise during the job, I intend to take a red Sharpie, draw a big circle with a diagonal line threw it and leave it up a good, long time.
I have 2 words for you: Angie’s List. I suggest you join and use it as a resource AND post a very negative review of this company on there to warn other homeowners.
And I am sorry you are having this headache. I would be very mad if I were you. The gall of them putting a sign. Sounds like careless disregard to me.
Jocelyn:
Unfortunately, Toledo doesn’t have a spot on Angie’s List — believe me, I checked it.
That’s one of our big things, having people know that this company (at least the roofing division) may be disrespectful of your home and that their management team doesn’t seem to be terribly concerned about that.
Wonder how they’ve been in business as long as they have.
[...] To make a long story short (I know, I know, it’s already a saga), the owner is sending his siding guy out tomorrow to flash and tidy up the areas around the dormers and other miscellaneous areas. Then the roofers (the same guy that initially did the job (darn it!)), will be back to remove three courses of shingles from the porch, remove “plywood” and replace it with 1x. Then reshingle. [...]